1. Delivery of Services

• The services offered through the Website are accommodation services at the Hotel.

• Service delivery occurs at the Hotel location on the check-in date chosen by the Guest.

• No physical product is shipped or delivered. Confirmation is sent via email after payment.

2. Check-in and Check-out

• Check-in: After 14:00 on the arrival date.

• Check-out: By 12:00 noon on the departure date.

• Guests must present valid ID (passport or national ID) at check-in.

3. Cancellations & Refunds

• Standard Reservations:

  • Free cancellation up to [14 days] before check-in.

  • Cancellations within [7–14 days] incur a [50%] fee.

  • Less than [7 days] = no refund.

• Non-Refundable Reservations:

  • Cannot be canceled or modified. No refund under any circumstances.

4. No-Show Policy

• If the Guest fails to arrive without notice on the check-in date, it is considered a No-Show, and no refund will be issued.

5. Modifications

• Any reservation modifications are subject to availability and may require payment of the price difference.

6. Contact

For cancellation, modification, or other inquiries, contact us at:
📧 info@forumhotelresidence.com